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Reply from DOUGH-IT YOURSELF PIZZA MASTERCLASS BRISTOL
We are incredibly sorry that this has happened, and we completely understand how frustrating and disappointing this must feel. Both cancellations were due to circumstances entirely out of our control, and unfortunately just an awful coincidence. This is absolutely not the way we usually operate — we very rarely cancel classes and always strive to deliver the experience our customers expect. The first cancellation due to labour constraints and the second due to sudden sickness left us in a position where we simply couldn’t run the class safely or to the standard we hold ourselves to, and for that we are truly sorry. We genuinely hate letting our customers down, especially more than once, and we completely appreciate why this has caused such frustration. We have dropped you an emailed directly, hopefully restoring your faith back in us. Again, our sincere apologies — this is not the experience we want anyone to have.